Trust Center | Shop with Confidence

At IsaraBrand.com, your trust is our most important currency. We are committed to providing a luxury shopping experience that is 100% authentic, legally compliant, and fully transparent — from sourcing to delivery, and beyond.

1.0 Authenticity Guaranteed

1.1 We only sell genuine, brand-new designer products, sourced directly from licensed wholesale distributors in the European Union.
1.2 Every product undergoes strict quality and authenticity verification before being shipped.

We guarantee:

• Original brand items
• Never replicas or imitations
• Invoices available upon request

1.3 We operate under a legal parallel import model, in full compliance with UK and EU trade laws.
1.4 All products sold on IsaraBrand.com are 100% authentic and sourced from verified European suppliers. We are an independent retailer and are not affiliated with, endorsed by, or officially connected to the brands featured on this site. All trademarks and brand names are the property of their respective owners and are used solely to describe the products being sold.

2.0 Shipping, Duties & Delivery

2.1 All orders are shipped from our partner fulfillment centers in Europe using trusted couriers: DHL, UPS, FedEx, and DPD (Europe only).

2.2 Estimated delivery timeframes:

Region	Estimated Delivery Time	Duties/Taxes
UAE / GCC	5–9 business days	DAP (Duties Not Paid)
Europe	3–6 business days	Typically Included
USA / Canada	6–10 business days	DDP (Duties Paid, USA only)
Asia / Africa	7–12 business days	DAP (Duties Not Paid)

2.3 DDP (Delivered Duty Paid) is available for USA customers — all taxes and customs are prepaid.
2.4 For all other countries, import duties and VAT are the responsibility of the customer unless otherwise stated.

3.0 Easy Returns & Refunds

3.1 We accept returns within 14 days of delivery, provided the product is:

• Unused and in its original condition
• Returned with tags, packaging, and no signs of wear

3.2 Refunds are processed via the original payment method after inspection.
3.3 Customers are responsible for return shipping unless the item is defective or incorrect.
3.4 All returns must follow our Refund & Return Policy and be authorized in advance by emailing: return@isarabrand.com.

4.0 Buyer Protection & Secure Checkout

4.1 Every order is protected by:

• Encrypted payment via Shopify, PayPal, Stripe
• Fraud detection and anti-scam screening
• Dedicated buyer support via support@isarabrand.com
• Optional shipping insurance for high-value items

4.2 Look for the Buyer Protection Badge on every product page.

5.0 Supplier Transparency Statement

5.1 We believe in radical transparency. Our inventory is sourced only from:

• Verified wholesalers and distributors located in Italy, France, Germany, and Spain
• Partners that hold commercial resale licenses
• Suppliers with proven track records of supplying marketplaces, retailers, and boutiques

5.2 We do not source from unknown vendors, gray markets, or liquidation platforms.

6.0 Company Commitment

IsaraBrand.com is operated by Innovo Path Ltd, a UK-registered company with a strong commitment to quality, compliance, and customer trust.

Legal Entity: Innovo Path Ltd
Registered Office: 128, City Road, London EC1V 2NX, United Kingdom

Trust Team Contact: enquiries@isarabrand.com