Frequently Asked Questions (FAQ)

Yes — 100% guaranteed.

All products sold on IsaraBrand.com are sourced from verified and licensed wholesalers in Europe. We only deal with genuine, brand-new designer goods. Invoices or proof of authenticity are available upon request.

It depends on your delivery country.

• USA orders: Duties and taxes are paid in advance (DDP) — no extra charges on delivery.
• Other countries: Orders are shipped DAP (Delivered At Place), meaning you may be charged local duties and taxes by customs before delivery.

These charges are outside our control and vary by country.

Please check your country’s import rules or contact us if unsure.

All items are shipped directly from our EU partner warehouse (Europe), where they are carefully packed and verified for authenticity before dispatch.

We use top couriers like DHL, FedEx, and UPS to deliver worldwide.

We accept returns within 14 days of delivery, as long as:

• The item is unused and in original condition
• All tags and packaging are intact

Unless the item is damaged or incorrect, the customer covers return shipping.

Read our full Return Policy for step-by-step instructions.

Absolutely.

We can issue a branded invoice in GBP or AED showing Innovo Path Ltd (UK) as the seller.

To request your invoice, email support@isarabrand.com with your order number.

No.

IsaraBrand.com is not affiliated with or endorsed by any of the designer brands sold on our website.

We operate under a legal parallel import model, which allows the resale of genuine goods purchased through authorized wholesale suppliers within the European Economic Area (EEA). This practice is supported by UK and EU law.